+351 211 360 553

Terms and Conditions


1. Commercial policy

1.1 The "seller" 4IDentify has products for sale on the website, and the "ecommerce" services are available exclusively to end users / "consumers".


1.2 The “Consumer” means the individual who acts/purchases outside his/her business or profession. If you are not a “consumer”, we ask that you do not make purchases on the online sales site


1.3 4IDentify reserves the right not to process orders received from users who are not “Consumers” or those who do not comply with the general conditions of sale of the 4IDentify Seller.


1.4 These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed on between consumers of the 4IDentify online store and the seller.


1.5 The "Consumer" must provide the "Seller" with an e-mail address, or data relating to another form of contact, which are correct and complete and accepts that the "Seller" may contact him using these data, if he deems it necessary. .



2. How to order

2.1 To order at, the user must have an e-mail account and that their browser is configured to accept cookies and pop-ups, in order to allow the use of all the navigability conditions of the 4IDentify online store.


Placing an order on the 4IDentify Online Store is easy:

Find the products you want to purchase;

Add the selected products to the Cart;

Finalize the purchase;

Select the payment option;

Review your order;

Proceed with payment and confirm the order;

You will receive an order confirmation by email;

Your order is confirmed when you select the "Confirm Payment" (Checkout) button at the end of the purchase process.

When 4IDentify receives your order, a message will appear on the screen with your order number and all its details. The purchase agreement is finalized at this point.


An order confirmation is sent to your email. We suggest that you print or download this copy for future reference.


We reserve the right not to accept your order, or to cancel it even after it has been automatically confirmed.

By submitting the order form, you are accepting the general conditions of purchase, as well as other conditions existing on, through links, including the general conditions and terms of use.


The seller cannot process orders that do not have a sufficient guarantee of good collection; when orders are incomplete or incorrect, or products ordered are no longer available. In the aforementioned cases, we will inform you by email that the sales contract has not been concluded and that the seller has not proceeded with the sale, specifying the reasons for this.


If the products presented in the online store are no longer available at the time of your last access or when the seller receives the order, the seller must inform you of their unavailability within 14 days of receiving the order.

If an order and payment was made for products that are no longer available, the seller will refund the money paid for the unavailable items.


2.2 Right not to accept the order or cancel the purchase


4IDentify reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, exempt from liability for any damages or costs:

The product is no longer available/in stock (payments will be refunded);

Billing information is not correct or verifiable;

The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;

The transfer for payment of the order was not received by us within 5 days after the acceptance of your order;

If we think you are under 16;

If we think you are a reseller;

Unable to deliver to the given address.


2.3 Data Verification


After receiving the order, we can carry out some checks before preparing it.


These checks may include address verification, credibility and fraud verification. Regarding fraud checking, we run partially automated checks on all orders to filter out unusual, suspicious or identified transactions as susceptible to fraud. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order, you agree to these conditions.



3. Product Warranties and Price Indication

3.1 Payment Methods


We do not accept any other payment method than those mentioned. Please do not attempt to pay by any means other than specified. If you do, we cannot be held liable for loss of payment or any other damages that may result.


3.2 Payment Processing


If you pay by Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by Credit Card, all details (for example card number or expiration date) will be sent by the encrypted protocol to the company that provides remote electronic payment services, without third parties having access to the transmitted information.


This information will not be used by 4IDentify except to carry out the necessary procedures for the purchase or refund, in the case of return, in accordance with the exercise of the right of return or for reporting fraud cases to the police.


The purchase price of the products and the transport costs, as indicated in the order form, will be charged to the current account when the purchased products are actually shipped.


3.3 Price of products

The price of the products may vary according to the availability of the products in the market. To guarantee the price of the ordered product, you must make the payment within 24 hours after placing the order. After this period we do not guarantee the sale at the requested price.

4. Order security

4.1 The store uses the most robust security technology among the available encryption platforms.


Your payment information will be encrypted from the moment you enter until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed.


4IDentify cannot be held liable for any damage suffered as a result of the use of electronic means of communication, including, but not limited to, recurring damages from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs. used for communications or virus transmissions.


If you choose to pay by Multibanco Reference, we will start processing the order after we have received the payment. This may take several days. Once 3 calendar days have elapsed after placing the order, and if we have not received any payment, 4IDentify is entitled to cancel the order.


Payments can only be processed if the information to be used for invoicing can be verified.

5. Reservation of title


4IDentify retains ownership of the company's products until it has received full payment for all such products.



6. Prices


6.1 The prices of the products displayed on the website contain/include Value Added (VAT). Shipping fees apply per order. The exact price of the shipping fee will depend on the country where your order will be delivered.


6.2 Prices are all quoted in Euros. Please note that changing the country of delivery may affect prices due to shipping costs.


6.3 Your total price

The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.


6.4 Price changes

The prices of the products presented on the website are subject to change. 4IDentify reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.


6.5 Errors in prices

Please note that even though the website is updated with extreme care, it is possible that the price information on the website may contain errors. 4IDentify does not commit to the offer and reserves the right to cancel your order in the event of such an error.



7. Quality and warranty


4IDentify does not sell products that are defective or of inferior quality to the standards of those on the market. The main features and ingredients of each product shown on 4IDentify can be found on each respective product page.


The products offered for sale on 4IDentify may not exactly match the actual appearance in terms of image and colors, due to the Internet browser and monitor used.


All hygiene products have a protective pleated paper sheet. Do not remove this protective sheet if you want to return the purchased product.


If you decide to exercise the right to return purchased products, 4IDentify has the right not to accept the return of hygiene products that are returned without the protective sheet or that have been altered from their original condition or damaged.

8. Shipping and delivery


8.1 Delivery: where and when

We deliver products from Monday to Friday from 9 am to 6 pm. We do not ship on certain holidays. We can only deliver an order if the delivery address is a house or an office located in one of the countries mentioned in the list of countries available in the Delivery menu.


To receive the order, it is necessary to ensure that someone is at the address. This service does not include scheduling or appointment options, so the delivery of the order will be carried out without prior contact by the carrier. We do not guarantee this period during promotions, sales, Christmas, epidemic periods or in the event of a stock break.

A delivery is considered carried out or a product is considered delivered with the signature of the delivery receipt at the agreed address.


8.2 Delivery Deadlines

If you confirm your order on a working day until 12:00 and proceed with the payment by Credit Card or via Paypal, your order will be shipped the following working day (weekends and holidays are not considered working days), with a delivery deadline 24 hours from the moment the order is shipped. If you choose to pay by ATM reference, the shipment is less efficient, as we will only ship after receiving the payment. This can take between 5 to 7 days.


4IDentify will not be liable for failure to comply, or delay in compliance, of any obligation that is due to a force majeure event, that is, to an event, act or omission, beyond its reasonable control (Force Majeure Event - which comprises any event, act or omission beyond 4IDentify's reasonable control).


We will try to deliver on time, to the extent commercially reasonable. As a rule, we always proceed in this way, however, we cannot guarantee timely delivery.

8.3 Partial Deliveries

Whenever possible we will try to deliver everything in just one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to only) if a part of the order is delayed or unavailable. In the event that we proceed with the division of the order, the customer will be notified, by e-mail, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used.


8.4 Inspection upon delivery

Upon delivery, the customer must inspect the package for possible damage. If the products are found to be damaged, the customer must not accept delivery of the order, which will be returned. 4IDentify will refund the amounts paid for the order and transport, as soon as the warehouse receives and completes the return process.


Any claim for non-receipt of an order must be made within a maximum period of 14 days from the date of placing the order. At the end of this period, 4IDentify cannot be held responsible for the loss thereof.



9. Shipping fees


9.1 Shipping charges apply per order. The exact price of each shipment depends on the country of delivery. For more details on the shipping price by country, please refer to the Delivery menu on the website.


9.2 Free shipping

If the customer places an order whose value exceeds the minimum order value defined for his country or campaign, the shipment will be made free of charge, that is, free of charge.

10. Returns


10.1 Cancellation of the order before shipping

The customer can cancel the order, as long as it has not yet been shipped. If the customer places an order and wishes to cancel it, he must contact our Customer Service and request the cancellation of his order, via the email address

If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible, the products will be sent to the customer who, if he maintains his intention to cancel the order, must refuse to receive them. The products will be returned and, upon receipt, the chargeback will be processed.


10.2 Return of defective products

The customer has the right to return the delivered products if they are found to have defects or other non-conformities in relation to the ordered products. Returns can be made within 14 days after receiving the order. This does not affect your statutory rights. If your claim is justified, the price and shipping costs will be refunded. For more information on how to proceed with the return and chargeback information, please contact


10.3 Return of products due to withdrawal

If for any reason you are not satisfied with the products you have ordered, you can return them within 14 calendar days of receipt, provided that:

The products have not been used;

The product retains its original characteristics and the packaging is undamaged (packages opened carefully will not be considered damaged);

Cannot return:

Products that have been tampered with.

10.4 Return of offers

It is currently not possible for a person who received a product as a gift from another person to return it. In this case, to proceed with the return, you must contact the person who purchased it, so that he/she can return it, in accordance with the Return Conditions.


10.5 Exchange of products or sizes

To exchange one item for another or to change sizes, please follow the steps in Returns.


10.6 Return information

If the customer wishes to return the items, 4IDentify will bear the shipping and return costs for all orders.

Refunds will be made based on the form of payment. If the customer makes the payment by ATM reference, it is necessary for the customer to give their bank details to our Customer Support, at the time the return process begins. This indication is necessary so that we can proceed with the refund of the money to your account. The customer will receive a refund after the product(s) have been returned and processed.


Please read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.



11. Customer support

11.1 For further information, you can contact the seller via email to or you can also do it by phone to the following number +351 211 360 553.

12. Conditions applicable to Promotional Codes (discounts)


12.1 When used in accordance with the established rules, a promotion code entitles the user to enjoy a promotion/discount on the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign .

12.2 Promotional codes can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code may not upload or make a promotional code available on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not allowed.


12.3 The promotion code is connected with the 4IDentify brand. The use of the promotional code in connection with another brand, company or name is not permitted. It is also not allowed to use the promotional code in an illegal, abusive or disrespectful way, as well as in any other way that could harm the reputation of 4IDentify.


12.4 The use of the promotional code is only subject to one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.


12.5 Promotional codes are not exchangeable/exchangeable for cash.


12.6 4IDentify is under no obligation to reissue or refund promotional codes. However, in case 4IDentify decides to reissue or refund a promotional code, you need to have access to the initial promotional code. For this, it is necessary that you keep a copy of your promotional code, otherwise it cannot be reissued or replaced in case of loss.


12.7 In cases where 4IDentify reissues/refunds the promotional code, the discount of that amount can only be applied to a purchase of an amount equal to or greater than the purchase in which the discount/promotional code was issued.

12.8 Without prejudice to any other rights, 4IDentify may have/has the right to immediately invalidate the promotional code, if 4IDentify has reason to suspect that a promotional code is being used: in violation of the aforementioned assumptions, by usurpation or in other cases where 4IDentify has reason to do so.

13. Availability


The fulfillment of all orders placed on the site is subject to availability. 4IDentify tries to ensure that all items offered for sale on the site are in stock. However, 4IDentify reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In these cases, 4IDentify will inform the customer of this fact and refund the amount paid.



14. Promotion validity


Offers on the website are valid only for the time they are displayed on the website, unless otherwise stated on the website. 4IDentify is not bound by any offer if there are errors or mistakes in spelling, prices or others in the information on the site. 4IDentify reserves the right to cancel any purchase and sale made under such errors.



15. Responsibility


15.1 4IDentify will only be liable for damages suffered by the customer in the event that such damages result from breaches attributable to 4IDentify's contractual obligations towards the customer, or in the event that 4IDentify's liability results from the applicable legal law.


15.2 In the event that the customer has suffered damages related to the activity of the website, 4IDentify's liability will be limited to:

Damage to 4IDentify products or other materials;

Reasonable and verifiable costs incurred by the customer to find the cause and amount of compensation attributable to the damage;

The maximum refund of the aforementioned compensation will be (if applicable) the price of the products in question.


15.3 4IDentify cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. 4IDentify cannot be held responsible for damages suffered by the customer as a result of improper use of our products.


15.4 4IDentify is not responsible for damages that result from incorrect information on the website.


15.5 In the event that the customer suffers damages resulting from gross negligence or intent on the part of 4IDentify, none of the limitations contained in this article apply.

16. Applicable law


The present general conditions and all emerging disputes that are related to these general conditions, including their validity, the use of the website or any purchase therein shall be governed by Portuguese law.



17. Change of Terms & Conditions


4IDentify has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force at the time of his order, unless the law or competent authority imposes any change thereto.



18. Information on the website


Although 4IDentify works its website with great care, the information, texts, graphic documents, movies, music and/or other services may contain errors or be incomplete or incorrect.


4IDentify shall not be liable for any damages resulting from the use (or inability to use) the website, including damage caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of willful misconduct or negligence on the part of 4IDentify.



19. Trademarks and website copyright


All brand names, product names and titles used on the site are trademarks or registered names of 4IDentify or trademarks and registered names of other holders.


The user/client of the site is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the owners.


Everything relating to the design, texts, documents, films, music and/or other services of the website, the selection and organization of the same, as well as the entire compilation of software (including applets) and all other materials on the website are the property of of 4IDentify and its suppliers.


Users/customers are only authorized to electronically copy and print portions of the website if this is necessary to place an order on the website or to use the website as a source for purchases.


The user/customer is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.

20. Alternative Dispute Resolution


Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict. The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: event=main.home.chooseLanguage


Customers who are defined as consumers by Law 144/2015 and who have entered into contracts for the purchase and sale and/or provision of services have the right to resort to official entities that help them in the resolution of any conflict that has such contracts as their object, without prejudice to appeal to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under the terms of article 17 of Law no. For more information, you can also consult Law 144/2015. We also inform you that, in order to settle disputes arising from online purchases, you may use a resolution system, called the “ODR Platform - Online Dispute Resolution/ RLL”, created by the EU.


In any case, you can contact one of the centers named below.


Entities for Alternative Dispute Resolution


CNIACC – National Center for Information and Arbitration of Consumer Conflicts


CIMAAL - Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve


Coimbra District Consumer Dispute Arbitration Center


Lisbon Consumer Dispute Arbitration Center


Porto Consumer Information and Arbitration Center


Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court


European Online Dispute Resolution Platform:



If the user/client intends to use information or materials from the site, he/she needs to obtain a prior written authorization granted by 4IDentify.



Beloura Office Park Alameda da Beloura, Edif. 4,

2nd Floor, Office 2.7, 2714-561 Sintra

Contributor: 513538682

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